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FAQs

Order and Payment

How do I shop through your website?

  1. Be a KALM Member by clicking on 'My Account'
  2. Add item(s) to your shopping cart
  3. Proceed to checkout once done
  4. Check your orders and billing/shipping details
  5. Select payment method
  6. Receive the order confirmation via email
  7. Your order will be processed within 1-2 business days after payment has been received

How long will the items stay "reserved" for me after I checked out (but before payment)?

We follow the 'first-come-first-served' system so we can only hold your items for 48 hours.

What are the payment methods available?

We accept: PayPal, Credit/Debit Card (via PayPal) and Bank Transfers - Banco de Oro (BDO) and Bank of the Philippine Islands (BPI).

Note: After making the bank transfer, do drop us an email at sales@kalmcosmetics.ph with your order number, name and a copy of the deposit slip.

Can I pay using PayPal without a PayPal account?

Yes, although we recommend having an account for easier and faster transaction (among its many benefits). All you need is any Credit/Debit Card supported by PayPal to shop with us.

Are there additional charges if I choose PayPal or Credit/Debit Card option?

Yes, the amount will be automatically reflected on your shopping bag. Fee is around 7% per transaction.

OH NO! An item I like appears to be sold out. Are you going to restock?

Unless such item is a limited edition, it will be available again in a week or two. Please note that some products have very high demand that they get sold out (again) as soon as they are restocked.

Delivery

Where do you ship?

We usually deliver to Philippines only. But we can arrange an international shipping to key destinations worldwide. Email us at contact@kalmcosmetics.ph for international shipping quotes.

How long will it take for the package to reach me?

Confirmed orders from Monday through Thursday will be shipped the next business day. Orders placed on Friday will be shipped on Monday (not including holidays).

Estimated Time of Arrival (after shipping):

  • Metro Manila: 1-2 days
  • Rest of the Philippines: 2-4 days
  • International: 3-5 days

How much are your shipping fees?

FREE for orders over PhP3,000! So if the items in your shopping bag add up within a few bills of PhP3,000, consider adding an item to get your free delivery! Otherwise, it's PhP60 for Metro Manila; PhP180 for the rest of the Philippines.

How can I track my order?

Order confirmation will be sent via the e-mail address you have provided during registration together with the tracking number and name of courier.

Returns and Refunds

Can I return or exchange an item?

If an item is damaged or faulty, you can return it to us for exchange (same product only) or a full store credit of the purchase price (if the original item is not available) excluding the cost of the shipping fee.

Returned products must be in original condition, unused, with all tags attached, and must be returned in the original undamaged box/or packaging. All returned products will be examined upon receipt.

Any request for return or exchange for reasons other than the above can be discussed further via email. Customers must report these instances within 48 hours of receiving the order, after which no claims will be entertained.

Can I cancel my order and/or get a refund after payment is made?

Unfortunately, once payment and order confirmation have been made, the transaction is final.

Other questions

Where do you get your products?

KALM Cosmetics is an authorized retailer of Real Techniques, EcoTools, Sigma Beauty, and Kara Eyelashes in the Philippines.

We procure every item directly from regional distributors and manufacturers, and take pride note only on the authenticity of the brands we carry, but also on their competitive prices.

How can I receive updates and promotions from KALM Cosmetics?

Join our mailing list! Just enter your name and e-mail address at the newsletter box (located at the bottom of the website) and click 'Submit'. Also, follow us on Facebook, Twitter and Instagram.

I want to be a retailer. Do you sell wholesale?

Please contact us and let's talk business!

Do you offer a pro discount for make up artists? How about sponsorships for bloggers?

At this time, we cannot promise anything. But please do send your ideas via email still, and we'll see what we can do.

I have other questions, how do I contact you?

We look forward to hearing from you here!